Last updated: 7 September 2026

These terms govern your use of the Heseven website and any services we provide. By accepting a proposal, paying an invoice or instructing us to begin work, you agree to these terms together with the applicable written proposal or service agreement.

Scope and delivery

Heseven provides eCommerce design, development, optimisation, marketing and support. The agreed scope, deliverables, timetable, fees and revision allowance will be set out in writing. Estimates and target dates depend on timely client cooperation and are not guarantees unless expressly stated otherwise.

Client responsibilities

You must provide accurate instructions, lawful content, timely feedback and secure access to any accounts needed for the project. You confirm that you own or have permission to use all supplied text, images, trademarks and other materials. Delays in providing these items may change the delivery schedule and may result in additional fees.

Fees and payment

Fees are payable according to the relevant proposal or invoice. Unless agreed otherwise, work may be paused while an invoice is overdue. You are responsible for taxes, transaction fees and third-party costs identified in the project. Additional work outside the agreed scope requires approval and may be billed separately.

Revisions and acceptance

Revisions are limited to those included in the agreed scope. A deliverable is treated as accepted when you approve it in writing, publish or use it, or do not report a scope-related issue within 7 calendar days of delivery. New requests after acceptance are treated as additional work.

Intellectual property

Once all related invoices are paid, you receive the rights to bespoke final deliverables created specifically for your project, unless the proposal states otherwise. Heseven retains ownership of pre-existing methods, know-how, reusable code and working files. Third-party themes, fonts, apps, software and media remain subject to their own licences.

Third-party services

Your project may rely on external platforms, apps, payment providers or integrations. Their terms, fees, availability and changes are outside our control. We are not responsible for outages, policy changes, account suspensions or defects caused by a third party, but we will reasonably assist with diagnosis where included in scope.

Confidentiality and publicity

Each party will protect confidential information received from the other and use it only for the project. Unless agreed otherwise in writing, Heseven may identify the client and display non-confidential completed work in its portfolio after public launch.

Warranties and liability

We will provide services with reasonable care and skill. To the fullest extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential loss, loss of profit, revenue, data or opportunity. Our total liability relating to a project will not exceed the fees paid to Heseven for that project. Nothing in these terms excludes liability that cannot legally be excluded.

Termination

Either party may terminate where the other materially breaches the agreement and does not remedy the breach within a reasonable written notice period. On termination, all fees for completed work, committed time and non-cancellable costs become due. Our Refund Policy applies to any remaining balance.

Governing law and contact

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions may be sent through our contact page or to 72 Shelton St., London, Greater London, WC2H 9JQ, United Kingdom.