Last updated: 7 September 2026

Heseven provides bespoke digital services. Because time and resources are reserved for each project, refunds are assessed according to the stage of work completed and the written proposal or agreement accepted by the client.

Deposits and advance payments

Deposits and advance payments secure project time and are non-refundable once work has started. If Heseven cancels a project before work begins, we will return the amount paid for undelivered services. Third-party charges already incurred are not refundable.

Cancellations

A client may cancel by written notice. The client remains responsible for work completed, time committed and non-cancellable costs up to the cancellation date. Any eligible balance will be calculated after these amounts are deducted and returned to the original payment method.

Completed work and digital services

Approved milestones, completed deliverables, delivered consultations and hours already worked are not refundable. Refunds are also unavailable where a delay or issue results from missing client content, access or feedback, a change in scope, or a third-party platform, app, theme or provider.

Issues and revisions

If a deliverable does not match the agreed scope, notify us in writing within 7 calendar days of delivery and explain the issue clearly. We will first use the agreed revision process to correct qualifying issues. Additional requests or changes outside scope will be quoted separately.

Requesting a refund

Contact us through our contact page with your name, project reference, payment date and reason for the request. We will review the project record and respond within 10 business days. Any approved refund may take additional time to appear depending on the payment provider.

If a signed proposal or service agreement contains different cancellation or refund terms, that agreement takes priority over this general policy.